Privacy Policy

The www.telcocellular.com website (this “Site”) and the Telco Cellular service are provided by Telco Communications, LLC. The following sets forth the Privacy Policy (“Privacy Policy”) of Telco Communications, LLC and its affiliated companies (collectively, “Telco Cellular,” “we,” “us” or “our”) with respect to information collected through the Site or otherwise from Telco Cellular customers, and is incorporated into and made a part of the Telco Cellular Plans Terms and Conditions, Terms of Use, & the Mobile Application End User License Agreement available at www.telcocellular.com. This Privacy Policy describes how information about you is collected, used and disclosed by us when you sign up for and use the Telco Cellular service and it provides other important privacy information, describes when and how we may change this Privacy Policy, and tells you how to contact us with any questions or comments.

1. Purpose of Privacy Policy

Your privacy is important to Telco Cellular. Accordingly, Telco Cellular provides these policies so that you understand how Telco Cellular collects, uses and, in certain circumstances, discloses the information that you provide and/or that is automatically provided to Telco Cellular as a result of your visiting and using the Site or purchasing or using Telco Cellular products or services. This Privacy Policy also explains the steps Telco Cellular has taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting this Site or purchasing or using any Telco Cellular product or service, you accept the practices described in this Privacy Policy. Telco Cellular is not responsible for the content or privacy practices on any third-party website that may be linked to or from this Site. Any questions regarding this Privacy Policy should be directed to our customer service department at (844)71-TELCO.

2. Collection and Use of Personal Information

Personal information is information that identifies or is associated with a specific individual, such as a name, address, email address, or telephone number. Telco Cellular collects personal information about its customers. The ways in which we collect personal information about you include, but are not limited to, the following:

• Registration and Ordering: Before using certain parts of this Site or purchasing Telco Cellular products or services, you must complete an online registration form or provide certain information to Telco Cellular’s representatives. During registration (whether via this Site or otherwise), you will be prompted to provide to Telco Cellular certain personal information, which may include, but is not limited to, your name, billing address(es), phone number, port-in phone number, email address, and credit card number. This personal information is used for billing purposes, fulfilling your orders, and communicating with you about your order and this Site, and for marketing purposes. If Telco Cellular encounters a problem when processing your order, it will use your personal information to contact you.
• User Submissions: Certain areas of this Site may permit you to enter your email address and other contact information to receive further information about Telco Cellular or for other purposes. Your submissions for these purposes are completely voluntary, so you have a choice whether to participate and disclose information to Telco Cellular. Should you choose to submit information in response to these requests, Telco Cellular may collect and publish your name, email address, geographic location and other information collected by Telco Cellular to market Telco Cellular products and services and any other products and services offered by Telco Cellular.
• Automatically Generated and Collected Information: In addition to information that you volunteer as described above, this Site utilizes technologies to collect information and track your user experience. Telco Cellular will use this information to improve this Site and user experience. In addition, this Site automatically recognizes the Internet URL from which you access this Site and may also log your Internet protocol (“IP”) address (which may indicate the location of your computer on the Internet), Internet service provider, and date/time stamp for system administration, order verification, marketing, and system troubleshooting purposes. In addition, all wireless communication systems know when your phone is turned on and approximately where the device is physically located.
• Information Collected by and/or Provided to Third Parties: We may obtain information about you and combine it with your account information. For example, we may receive information from the retailer from whom you purchased a Telco Cellular product prior to your commencing service with us. In addition, we use a third-party service provider to serve ads and/or collect data on our behalf across the Internet and sometimes on this Web site. Some of these service providers may collect information about your visits to our Web site, and your interaction with our products and services to tailor marketing messages on this Web site and other sites or to trigger real time interaction, customize this Web site or enhance your profile. Some of these service providers may be able to collect personal information that you share with this site via a web form automatically and prior to your pressing a submit button; and they may be able to use information from your visits to this site to send marketing messages to you in a way that may personally identify you. This information is collected through the use of a cookie, a javascript tag and/or pixel, which is industry standard technology used by most major web sites. The information collected by these service providers may include your device’s IP address, user agent, email addresses (where hashed or otherwise rendered pseudonymous) and other user and device level pseudonymous information. Please keep in mind that your browser settings may not permit you to control the technologies utilized by these third-party companies. If you would like more information about these practices, please click: http://optout.aboutads.info/#!/
• Location-Based Services: We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm. Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance or search results, etc.). These data services, known as Location-Based Services (“LBS”) are made available by us and other entities, usually via applications. These services use various location technologies and acquire location data from various sources. These applications and services use various location technologies (including Global Positioning Satellite (“GPS”), Assisted GPS (“AGPS”), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.).LBS may, or may not, involve any interaction with or dependency on our supplier’s network, and location-based services may or may not look to our network to obtain location data. Where our network supplier allows third parties the capability of accessing data about your location that is derived from our supplier’s network, our network supplier requires those third parties to observe specific privacy and security protections consistent with this policy. It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by us or another entity. You should carefully review the privacy policies and other terms of third parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people. Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared.

Generally, Telco Cellular collects the above information for the following purposes:

1. To improve your experience on this Site;
2. To improve the products and services that Telco Cellular sells to consumers;
3. To communicate with you regarding this Site;
4. To market and sell products and services to you and send you information about special offers;
5. To contact you about products or services you have purchased from Telco Cellular (including but not limited to the Telco Cellular service);
6. To respond to your inquiries;
7. To manage and develop our business and operations, administer accounts, and collect and process payments; and
8. If you authorize text messaging, we will use your mobile number to communicate with you about your account and to send marketing text messages to you.

If you decide that you no longer wish to receive emails or text messages from Telco Cellular that you had authorized, you may opt-out of receiving emails and text messages by managing your account preferences on this Site or by any other reasonable opt-out method available to you. Please note that Telco Cellular may have to communicate with you about product or service orders that you choose to place. You cannot opt-out of receiving product or service-related emails. Telco Cellular will not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to third parties, except as noted below. Telco Cellular may sell, rent, trade, license, use and disclose all non-personal information and aggregate information, so long as such information does not personally identify you or any user, to any third party for any purpose, including, but not limited to, research and analytical purposes. Under federal law, you have a right, and Telco Cellular has a duty, to protect the confidentiality of information regarding your telephone use, the services you purchase from us, the calls you place and the location of your device on our network when you make a telephone call. This information is referred to as, among other things, “Customer Proprietary Network Information.” We may share Customer Proprietary Network Information with our affiliates; provided, however, that we will first notify you of your rights under applicable law, describe how we intend to use the Customer Proprietary Network Information, and give you an opportunity to opt-out of such use (or opt-in, to the extent required by applicable law).

Telco Cellular may disclose your personal information to third parties, including in the following circumstances:

• Telco Cellular uses third party service providers to perform specific functions on its behalf, and it must disclose personal information to help those parties perform their services (for example, Telco Cellular would disclose your name, address and phone number to a commercial carrier such as Federal Express or UPS in order to deliver a physical product that you order, and it would disclose your name and credit card number and other information to financial services and credit card processing companies in order to process your orders).
• Telco Cellular may be required to disclose personal information in response to a legal process, order or investigation (for example, a subpoena or court order).
• Telco Cellular may disclose personal information where disclosure is necessary to protect its legal rights or to protect itself or others (for example, in order to reduce the risk of fraud or illegal activities).
• Telco Cellular may share personal information among its affiliated companies (for example, for the purpose of marketing products and services to you).
• Telco Cellular may provide identity verification services to third parties, and your personal information may be included in the data transferred to third parties in connection with those services.
• Telco Cellular may acquire, merge with or be acquired by another company, or it might sell some or all of its assets, and, in such a case, your personal information may be included in the transferred business assets. Also, in the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, your personal information may be included in the transferred assets.

3. Cookies and Similar Online Tracking Technologies

“Cookies” are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communications and interaction with that website. Cookies may possibly be used for such things as:

1. To customize your visitation and shopping experience;
2. To deliver content consistent with your stated interests;
3. To provide you with custom-tailored content; or
4. To save your password in password-protected areas.

The use of cookies is an industry-standard — you will find them at most major websites. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of this Site will not function properly if you do so. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand usage of this Site and to improve the content and offerings on this Site. In addition, we may utilize web beacons to recognize you when you visit this Site. We may also use other technologies to provide us with other important anonymous information regarding the use of this Site. To the extent these online tracking technologies are deemed to be a “sale” or “sharing” (which includes targeted advertising) under California law, California residents can opt-out of these online tracking technologies by submitting a request via the “Do Not Sell or Share My Personal Information” link at the bottom of most of our website pages.

4. Security

We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose in accordance with Section 2 above. However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk.

5. Protection of Children & Children’s Privacy Notice

Telco Cellular does not knowingly collect personal information from anyone under the age of 18 (or the age of majority in their state of residence, whichever age is greater) (“Child,” “Children,” or “Child(ren)”) without the express authorization of their parent or legal guardian, which authorization may be revoked at any time, resulting in termination of wireless service. Moreover, Telco Cellular does not knowingly solicit Children to purchase any of its products or services, including without limitation mobile wireless service plans

For additional information related to our data practices for users under the age of 18 (or the age of majority in their state of residence), visit www.telcocellular.com .

6. Advertisements and Links

This Site may display advertisements and links for third-party websites, products and services. Information you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products or services will be subject to such third parties’ privacy policies and not this Privacy Policy.

7. Your Account Preferences

Upon your request, Telco Cellular will:

1. Correct or update your personal information;
2. Stop sending emails to your email address;
3. Stop sending text messages to your mobile phone number;
4. Stop sending mail (including promotional materials) to your mailing address; and/or
5. Disable your account to prevent any future purchases through that account.

You may make these updates / changes yourself by managing your account preferences on this Site or by any other reasonable account update mechanism available to you. You also have the ability, at any time, to click through an “Unsubscribe” link, contained in all marketing e-mails, in order to stop receiving such e-mails. You may also send your requests to: Attn: Customer Service, Telco Cellular, LLC, 200 Atlantic Ave. Oceanside NY,11572 ; or by phone at (844)71-TELCO. Please do not email your credit card number or other sensitive information. Please note that Telco Cellular may have to communicate with you about product or service orders that you choose to place. Accordingly, you cannot opt-out of receiving product or service-related emails or mailings. Do Not Track (DNT) Disclosure: This Site does not currently respond to “Do Not Track” signals of web browsers in general, as there currently are no uniform technological standards for recognizing and implementing “Do Not Track” signals. However, this Site does respond to signals sent from California residents using a service called the Global Privacy Control (GPC), which may be considered a “Do Not Track” signal. For more information, see Section 9 below.

8. Contact Us

For privacy related questions, comments and requests, please contact Telco Cellular at:

Telco Communications, LLC
Attn: Customer Service
200 Atlantic Ave
Oceanside, NY 11572
Phone: (844)71-TELCO

9. California Residents

California has a data protection law called the California Consumer Privacy Act (CCPA), as amended, and this Section 9 includes information Telco Cellular is required to disclose under that law. This section applies to you only if you are a California resident.

Selling and Sharing Personal Information

The CCPA gives California residents certain rights, including the right to tell companies to not “sell” or “share” their personal information. In this Section 9, we use the terms “sell” and “share” as they are defined in the CCPA. The CCPA defines “sell” or “sale” broadly to include the sharing of personal information (including information that does not directly identify an individual) in exchange for anything of value, which isn’t limited to the exchange of money. “Share” is defined narrowly as providing personal information to a third party for cross-context behavioral advertising to a consumer based on information about their activity on multiple websites across the internet. We engage in certain activities (as described below) that may be considered selling or sharing personal information under the CCPA. That’s why we include a “Do Not Sell or Share My Personal Information” link at the bottom of most of our website pages and in some of our apps. If you are a California resident, you can click this link to tell us to not sell or share your personal information. Note that according to the CCPA, certain exchanges of personal information aren’t considered selling or sharing. For example, if you specifically direct us to share your personal information, then we’ll do so. It is also not selling or sharing if we place ads based solely on information we collect when you visit our websites. Other examples include disclosures of personal information to service providers or other third parties as described in Section 2 above.

Global Privacy Control

Telco Cellular participates in a service called the Global Privacy Control (GPC) that lets you set a “Do Not Sell or Share” preference at the browser level. You’ll need to have a GPC-enabled browser or browser extension that you’ll activate or turn on in the browser. When you visit a website, your browser will automatically send the site a “Do Not Sell or Share” signal and participating websites, like ours, will honor your preference. Note: Not all browsers and extensions offer a GPC setting. To download a GPC-enabled browser, go to the Global Privacy Control website. To check if our website received your GPC signal, click on the “Do Not Sell or Share My Personal Information” link in our footer. If we’re receiving your GPC signal, we’ll automatically opt you out of the sale of your personal information and tell you that a GPC signal was used. When we’re detecting your active GPC signal, we won’t allow you to opt back into the sale or sharing of your personal information.

Personal Information We Collect, Disclose for a Business Purpose, and Sell or Share

The chart below summarizes the categories of personal information we may have collected from you in the past 12 months, and how we collect, use, disclose, sell, or share your personal information. Telco Cellular does not knowingly collect, use, disclose, sell, or share personal information of California residents under 18 years old without the express authorization of their parent or legal guardian (see above Children’s Privacy Notice). We retain your personal information only as long as necessary to fulfill the business purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for other related business purposes.

Sensitive Personal Information

California residents have the right to limit the use of “sensitive personal information” (as defined in the CCPA) to certain purposes specified in the CCPA. However, Telco Cellular already only collects or processes sensitive personal information with your consent and for those purposes specified in the CCPA. Telco Cellular also does not use sensitive personal information for inferring characteristics about you.

Privacy tools and choices for California Residents

You have the right to know the categories and, in some cases, specific pieces of personal information we have collected about you, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of personal information about you that we have either sold or shared for a business purpose, and the categories of third parties to whom we disclose personal information.

You have the right to request deletion of your personal data, but certain exceptions may apply. For example, we may keep personal information that is necessary to comply with a legal obligation, detect security incidents, or troubleshoot to identify and repair errors in our network.

You have the right to request correction of inaccurate personal data we maintain about you. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate personal information.

You have the right to opt-out of the sale or sharing of your personal information by clicking on the Do Not Sell Or Share My Personal Information link at the bottom of most of our website pages, which is also available at the bottom of most of our website pages. For information on how we process opt-out preference signals, see the section above, Global Privacy Control.

You have the right to not be discriminated against for exercising your privacy rights under the CCPA.

To exercise any of the rights described above, please choose one of the following options:

• If you have a Telco Cellular account, you can correct or make changes to your personal data directly through your account portal.
• For any changes that cannot be made through your account portal, call Customer Care at (844)71-TELCO
• Submit a personal data request.
  • Call (844)71-TELCO
  • Go to www.telcocellular.com

Authorized Agents may act on your behalf by submitting an access, correction, or deletion request. To protect your information, we may request that you verify your own identity before fulfilling a request submitted by your agent.

Verification of your identity

We have to verify your identity before we can give you access to, or delete, your personal data. We may use information that you have provided to us, or information from a governmental identification, or through two step verification (where available) to verify your identity. If we can’t verify your identity, we’ll unfortunately have to deny your request. This is to protect you.

What to expect once you submit a request?

Telco Cellular will confirm receipt of the request within 10 days via the email address you provide. Before we honor your rights to request information or delete information, we must verify your or your authorized agent’s identity. In certain cases, we may require you to provide additional information in order to verify your request.

10. Ability to Accept Terms

You affirm that you are at least the age of majority in your state of residence, and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy.

11. Revisions

From time to time, we may revise the Privacy Policy. Your use of the Site or any Telco Cellular product or service following the posting of any revised Privacy Policy shall be deemed acceptance of the revised policy. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this privacy policy to check for any changes. If you disagree with the terms of the Privacy Policy at any time, your sole remedy is to terminate your use of the Site and all Telco Cellular products and services. Continued use of the Site or any Telco Cellular product or service constitutes your agreement to any Privacy Policy as in effect.

Want to learn more about Telco?

Go to www.telcocellular.com!